We stand behind the Medinas Marketplace

Medinas guarantees our buying experience from start to finish. If you are unsatisfied due to a misleading or erroneous listing, a dedicated Medinas customer success representative will work with you and the seller to fix the issue. We’ll be with you the whole way until you get what you paid for. And if for some reason the problem can’t be fixed, Medinas will ensure you receive a full refund plus free return shipping.

Medinas also protects your payment. We never release funds to an unverified seller until you’ve received your order as described, which means you’ll have a chance to inspect what you purchase before the seller is authorized to be paid. When you see that a listing is from a Medinas Verified Seller, you know that they’re trustworthy. Our Verified Sellers undergo a rigorous vetting program and background check, and are required to complete multiple transactions on Medinas in order to earn their verified status.

NOTE: In order to qualify for the Buyer Satisfaction Guarantee, buyers must make all payments in a timely manner. Buyers must also inspect deliveries and notify Medinas of any deficiencies promptly, as set forth in the Medinas Transaction Services Agreement.